Au Pair Policies
Attendance Policy
Please note we are a non-credit program. After finishing classes, au pair students will receive a certificate from ̾Ƶthat confirms the number of hours they attended during the session. Minimum 85% attendance is required to receive a certificate for the full number of course hours. Any students who attend less than 85% will receive a certificate for the exact number of hours that they attended.
ID Policies
6/7-week program on-campus students who register by the registration deadline will receive a ̾Ƶ ID card at Orientation. Students who register after the registration deadline will be able to create a ̾Ƶ ID card at the ID Office. Instructions will be given by ELI Admissions.
Weekend Intensive course students are not eligible for a ̾Ƶ ID card.
Course Completion Policy
Students who have attended and actively participated in 60% or higher of a course are considered to have successfully completed a course. Students who successfully complete any course at the English Language Institute are eligible to receive certification for the hours attended. Please read the Certificate Policy below for certificate eligibility.
Non-Credit Certificate Policy
Please note we are a non-credit program. After successfully completing a class (see above Course Completion Policy), students will receive a certificate from ̾Ƶthat confirms the number of hours they attended during the session. Minimum 85% attendance is required to receive a certificate for the full number of course hours. Any students who attend less than 85% will receive a certificate for the exact number of hours that they attended. Students who receive a final grade below 60% in any 6-7 week course or who attend or participate in less than 60% of any (1-day, 2-day or 2-week) intensive course are considered to have failed the course and are not be eligible for a certificate and will forfeit any hours attended.
Certificate will be sent by email within 3 business days of course completion.
Non-Credit Certificate Retention Policy
The English Language Institute (ELI) does not retain copies of certificates for non-credit programs; as such, it is the student’s responsibility to retain any certificates earned.
If the ELI Admission office is able to locate records for a noncredit program, it can supply a letter certifying enrollment. Please note, however, that the ELI Admission office can only certify enrollment and not successful completion of a program or provide a record of attendance.
Research Assignment Policy
Research assignments are due by the deadline communicated by our Admissions team in your registration confirmation message. Students may request an extension of up to 3 days by writing the Admissions team before the research assignment due date in writing to eli@pace.edu. Requests for extensions after the research assignment due date will not be granted. Research assignments received after the due date or approved extended due date will not be accepted and the research assignment hours will be forfeited.
Payment and Tuition Cancellation Policy
Notification of your intent to cancel or withdraw from a course must be submitted in writing to the ELI. Depending on the course, you may also be required to submit a "Registration Action Form" to the Office of the Registrar. If the correct procedure is not followed, you will not receive a refund and you will receive an F for the course at the end of the term.
Please read our detailed Tuition Cancellation Policy for further information on refund eligibility.
Withdrawal Policy
Students who stop attending a 6- or 7-week class in progress may officially withdraw by sending a message to the English Language Institute eli@pace.edu within 48 hours of the last attended class. Students in good academic standing (class average of 60% or higher) who officially withdraw may receive a certificate confirming actual hours attended. Students who are not in good academic standing at the time of withdrawal or who do not officially withdraw within 48 hours of the last attended class will forfeit any hours attended. An official withdrawal will result in a grade of “W” on University records and academic transcripts. Please see our detailed Tuition Cancellation Policy for refund eligibility.
Contact Us
For more information, please contact the English Language Institute at eli@pace.edu, or call us at +1 (212) 346-1562, +1 (914) 422-4042. You can also send us a text via WhatsApp to +1 (347) 803-5939.