�̾�����Ƶ

Classes Quick Start Guide

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Please click the below links for Email-related instructions.

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.
• : offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
• : offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
• : New plans include offering a low-income internet tier with no annual contract and relaxing data usage overage charges for all tiers.
• : offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
• : follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
• : follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

�̾�����Ƶ is sharing this information for your own personal use and does not endorse or recommend any of these solutions.

2. Click the waffle icon on the top menu and select your desired course.
3. Click the content area menu item (e.g., Documents) that holds the instructor content.
4. Locate the content and click on the title.

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Classes Quick Start Guide

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Classes Quick Start Guide

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Classes Quick Start Guide

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

• Zoom Tutorial Page
• right away.
• Zoom Security Best Practices

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• The Student IT Resources page includes the most important �̾�����Ƶsystems, IT-related information, and websites relevant to students.
• New Student Checklist: A checklist to help new students activate their �̾�����Ƶaccount and get connected quickly!
• Students who have concerns about their accommodation needs should communicate directly with Student Accessibility Services.
• International students who would like to improve their English or receive some extra support on their homework and assignments, should email IAS@pace.edu to sign up for free, one-on-one, professional tutoring through the Office of International Academic Support
• The �̾�����ƵLearning Commons will conduct online operations.
• The �̾�����ƵLibraries are currently open both in-person and online, check online. Holiday and intersession hours are updated regularly. Use the “” service on the Library homepage to get help from Library staff via Live Chat, phone, text, email or Zoom. On the “Ask a Librarian” page you will also find links to request an in-person or Zoom research consultation with a librarian. Research databases, articles, e-books, streaming films, suggested resources and Interlibrary Loan services are all available on the . Questions? Just go to library.pace.edu and click on “Ask a Librarian,” we are here to help! For additional updates on Library services, events, and resources, follow the Library on and .

For assistance:

Academic Technology
Phone New York City Campus: (212) 346-1661
Phone Pleasantville Campus: (914) 773-3664
Email: acadtech@pace.edu

ITS Help Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Classes Quick Start Guide for Faculty

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• New Panopto instructions coming soon!

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

If you need to connect remotely to your �̾�����Ƶcomputer desktop at work, you must complete the following steps:

• Obtain your �̾�����Ƶwork computer desktop name.
  • Review
• Use the Remote Desktop application on your home computer or laptop.
  • For Windows 7 and 10, this application is built-in; review
  • For Apple Mac, you'll need to download and install the app; review
• Download and install the �̾�����ƵCisco AnyConnect VPN client on your home computer or laptop.
  • Review
  • Review

Note: To connect via the �̾�����ƵVPN, staff must be enrolled in Duo MFA.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

The �̾�����ƵLibraries are currently open both in-person and online, check online. Holiday and intersession hours are updated regularly. Use the “” service on the Library homepage to get help from Library staff via Live Chat, phone, text, email or Zoom. On the “Ask a Librarian” page you will also find links to request an in-person or Zoom research consultation with a librarian. Research databases, articles, e-books, streaming films, suggested resources and Interlibrary Loan services are all available on the . Questions? Just go to library.pace.edu and click on “Ask a Librarian,” we are here to help! For additional updates on Library services, events, and resources, follow the Library on and .

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Classes Quick Start Guide for Faculty

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

If faculty are posting documents, audio, or video content to Classes or any other site to be utilized as part of our remote learning model, please note that this content must be accessible. Documents must be screen reader accessible and audio/video content must be captioned (or have the capability to be captioned by student’s devices).

If faculty have any questions about how to ensure the accessibility of their online content, they should reach out to Academic Technology (acadtech@pace.edu, (212) 346-1661 (New York City), (914) 773-3664 (Pleasantville)). If there are questions about the appropriateness of these accommodations for a particular student, faculty should contact the Student Accessibility Services Office on their respective campus (New York City: (212) 346-1526, Westchester: (914) 773-3710). Also, please note that if a faculty member has a student who receives extended time for testing and they are taking their exam on Classes, the instructor must change the amount of time for the student’s exam. This cannot be done by the Accommodated Testing Centers.

Learn more about accessibility tools at Pace

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

• Zoom Tutorial Page
• right away
• Zoom Security Best Practices

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

(No �̾�����ƵVPN connection required)

Mobile Email Setup
The instructions below show general steps to configure �̾�����ƵExchange email on a mobile device.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• Making Outgoing Calls That Display Your �̾�����ƵWork Extension:
  To make phone calls from your cell phone that appear to come from your �̾�����Ƶ work extension (if you have one), download and use the Skype for Business mobile app for Android or iOS.
  • Go to your device's app store (Google Play for Android or Apple App Store for iOS)
  • Search for and install the Skype for Business app on your device
  • Open the app and sign in with your �̾�����Ƶemail address and password
  • To make calls:
    • Click the contacts icon, then locate the desired contact and click the phone receiver icon, or their phone number
      - OR -
    • Click the phone keypad icon and dial the full number
  • For detailed steps, review:
• Forwarding/Unforwarding Calls Remotely:
  You can follow the steps below to forward and unforward calls on your work extension. Please note: You will need to be connected to �̾�����ƵVPN in order to access this system.
  • with your �̾�����ƵPortal username and password
  • Click Call Forwarding on the left side
  • Check the “Forward all calls to:” checkbox
  • Select Voicemail or Add a new number from the dropdown and enter 91, area code and 7-digit number (e.g. 919145551212)
    IMPORTANT: You must enter 91 before the area code and number, or forwarding will not work.
  • Click Save
    Note: To unforward calls, uncheck the “Forward all calls to:” checkbox and click Save.
  • Sign out (click on your name on the top right)
    
    Note: After enabling/disabling call forwarding, please call your work extension to make sure it is working properly.
• Checking Voicemail Remotely:
  Voicemail messages left for staff/faculty are automatically forwarded as an audio file attachment to their �̾�����Ƶemail account and are also saved in their voicemail inbox by default.
  • Dial: (212) 346 1212 or (914) 773 3900 or (914) 422 4400
  • When the system answers, press the * key
  • Enter your 5-digit extension (ID) followed by #
  • Enter your PIN followed by #
    
    .
• Recording Extended Absence Greeting Remotely:
  • .

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

You can use Skype for Business for communication and collaboration within a department or small group. It includes phone-only dial-in capability as well as more robust web conferencing functionality.

• Conference Calls (Meeting organizer will provide the following information to the meeting attendees):
  • Dial-in Numbers: New York City: 1 (212) 346-1500 / Westchester: 1 (914) 597-8500
  • Meeting organizer's Conference ID to join the conference call
  • Skype Meeting URL Link (optional; for anyone joining via computer)
  • Note: If joining by phone, meeting organizers may also need a dial-in PIN, which grants them additional phone conference controls.
  • with your �̾�����Ƶusername and password to obtain your Skype conference ID, meeting URL link, and to reset your meeting organizer PIN (if needed).
  • For more detailed steps, review
• Web Conferencing via Computer (requires USB webcam and mic, or headset for computer video and/or audio):
  • client to your home computer or laptop.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

• Zoom Tutorial Page
• right away.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

For �̾�����Ƶemployees designated a permanent Work from Home position, it is important to ensure that your home can adequately support emulating a work environment as if you were working on campus.

Your home’s Internet connection is crucial in your ability to Work from Home productively. Internet Service Provider (ISP) plans and speeds vary and shared Internet connections within a family household can limit bandwidth available to you during the workday. Please consult with your ISP to find out the current plan and speed you are paying for (this is commonly found on your monthly bill). Visit the to help determine if you have enough bandwidth to support common tasks (ex. Video Conferencing) done throughout the workday at Pace.

For your convenience, a Work from Home Laptop Bundle is available for purchase by your department found here: Work from Home Laptop Bundle. Included in the bundle is a standardized �̾�����Ƶlaptop as well as accessories to maximize productivity and convenience when working from home. A minimum of two (2) electrical outlets within four (4) feet of your work area are required for this setup. The laptop is fully supported by �̾�����ƵITS and can be brought on campus for servicing and troubleshooting when onsite support is required.

We recommend that you prepare a defined space within your home for setting up your “home office” where you can safely locate your equipment without having to pack it away at the end of each day. Look for articles on the Internet that suggest ways for creating the ultimate home office, one that makes you crazy productive, and happy too.

A few suggestions:

• Find a place that does not interfere with your home life and does not entice you back to work when you would normally be “at home”.
• Make sure you have natural light and free yourself from that dark corporate cubical. Include a table lamp with a nice soft glow for the darker days/afternoons.
• Personalize your space as you would in the corporate office, adding pictures and greenery with plants.
• Remember to call your coworkers each day to keep up to date with office gossip.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• Utilize the �̾�����ƵVPN and connect to office computers utilizing Remote Desktop. Do all/most of your work on your remote desktop.
• If you must utilize your personal computer, take care not to store any files containing sensitive information on them. Instead, store files on Pace’s OneDrive for Business service which offers secure file storage linked to your �̾�����Ƶ account.
• If possible, do your university work on a separate computer than the one used by your children, etc.
• Ensure that your home computer has all the latest updates for Windows, Microsoft Office, and any other software that you typically use on a daily basis.
• Ensure that your home computer has antivirus installed and that it is up-to-date with the latest definitions.
• Ensure that your home wireless is secured using a strong password and utilizes WPA2 encryption.
• Be aware that scammers are taking advantage of the situation and question any email that seems remotely suspicious. Contact ISO@pace.edu with questions about suspicious email prior to responding or taking action.

Useful guides:

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

You will need the following:

• Basic Windows computer or laptop, or Apple Mac.
• An Internet connection.
• to access some of the �̾�����Ƶsystems.
• �̾�����Ƶ for some services.
• Microsoft Remote Desktop Application to access your work computer, which will need to be turned on.
• Updated list of contact numbers for staff in your department and other important functional areas you will need to communicate with while working remotely.

For staff who use Skype for Business for web conferencing with computer video/audio:

• USB webcam with microphone or headset (audio only).

Certain �̾�����Ƶsystems require a Duo Multifactor Authentication (MFA) passcode to gain access. If you are a staff member who is not currently enrolled in Duo MFA, you must do so in order to access these systems.

• Contact the ITS Help Desk at (914) 773-3333 to enroll in Duo MFA.
• Review for a list of systems that require Duo MFA.
• Review for instructions to manage your existing Duo MFA device(s).

If you need to connect remotely to your �̾�����Ƶcomputer desktop at work, you must complete the following steps:

• Obtain your �̾�����Ƶwork computer desktop name.
  • Review
• Use the Remote Desktop application on your home computer or laptop.
  • For Windows 7 and 10, this application is built-in; review
  • For Apple Mac, you'll need to download and install the app; review
• Download and install the �̾�����ƵCisco AnyConnect VPN client on your home computer or laptop.
  • Review
  • Review

Note: To connect via the �̾�����ƵVPN, staff must be enrolled in Duo MFA.

For �̾�����Ƶemployees designated a permanent Work from Home position, it is important to ensure that your home can adequately support emulating a work environment as if you were working on campus.

Your home’s Internet connection is crucial in your ability to Work from Home productively. Internet Service Provider (ISP) plans and speeds vary and shared Internet connections within a family household can limit bandwidth available to you during the workday. Please consult with your ISP to find out the current plan and speed you are paying for (this is commonly found on your monthly bill). Visit the to help determine if you have enough bandwidth to support common tasks (ex. Video Conferencing) done throughout the workday at Pace.

For your convenience, a Work from Home Laptop Bundle is available for purchase by your department found here: Work from Home Laptop Bundle. Included in the bundle is a standardized �̾�����Ƶlaptop as well as accessories to maximize productivity and convenience when working from home. A minimum of two (2) electrical outlets within four (4) feet of your work area are required for this setup. The laptop is fully supported by �̾�����ƵITS and can be brought on campus for servicing and troubleshooting when onsite support is required.

We recommend that you prepare a defined space within your home for setting up your “home office” where you can safely locate your equipment without having to pack it away at the end of each day. Look for articles on the Internet that suggest ways for creating the ultimate home office, one that makes you crazy productive, and happy too.

A few suggestions:

• Find a place that does not interfere with your home life and does not entice you back to work when you would normally be “at home”.
• Make sure you have natural light and free yourself from that dark corporate cubical. Include a table lamp with a nice soft glow for the darker days/afternoons.
• Personalize your space as you would in the corporate office, adding pictures and greenery with plants.
• Remember to call your coworkers each day to keep up to date with office gossip.

• Utilize the �̾�����ƵVPN and connect to office computers utilizing Remote Desktop. Do all/most of your work on your remote desktop.
• If you must utilize your personal computer, take care not to store any files containing sensitive information on them. Instead, store files on Pace’s OneDrive for Business service which offers secure file storage linked to your �̾�����Ƶ account.
• If possible, do your university work on a separate computer than the one used by your children, etc.
• Ensure that your home computer has all the latest updates for Windows, Microsoft Office, and any other software that you typically use on a daily basis.
• Ensure that your home computer has antivirus installed and that it is up-to-date with the latest definitions.
• Ensure that your home wireless is secured using a strong password and utilizes WPA2 encryption.
• Be aware that scammers are taking advantage of the situation and question any email that seems remotely suspicious. Contact ISO@pace.edu with questions about suspicious email prior to responding or taking action.

Useful guides:

�̾�����Ƶweb-based systems and resources are accessible via a web browser with Internet. You can log in with your �̾�����ƵPortal username and password, but some systems also require .

• (including Self-Service Banner) – Duo MFA required
• PeopleAdmin – Duo MFA required
• Zoom

Note: For specific departmental applications, please check with your area supervisor.

Your �̾�����ƵWork Computer (requires �̾�����ƵVPN and Remote Desktop connection)

Note: Your �̾�����Ƶcomputer at work must remain turned on in order for you to connect to it and you must know the computer name.

Review the following:

Note: Refer to the Preparation & Connection Setup section for steps to download and configure your �̾�����ƵVPN client on your home computer or laptop.

(No �̾�����ƵVPN connection required)

Mobile Email Setup
The instructions below show general steps to configure �̾�����ƵExchange email on a mobile device.

For assistance:

Academic Technology
Phone: (212) 346-1661, (914) 773-3664
Email: acadtech@pace.edu

�̾�����ƵHelp Desk
Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu

• Making Outgoing Calls That Display Your �̾�����ƵWork Extension:
  To make phone calls from your cell phone that appear to come from your �̾�����Ƶ work extension (if you have one), download and use the Skype for Business mobile app for Android or iOS.
  • Go to your device's app store (Google Play for Android or Apple App Store for iOS)
  • Search for and install the Skype for Business app on your device
  • Open the app and sign in with your �̾�����Ƶemail address and password
  • To make calls:
    • Click the contacts icon, then locate the desired contact and click the phone receiver icon, or their phone number
      - OR -
    • Click the phone keypad icon and dial the full number
  • For detailed steps, review:
• Forwarding/Unforwarding Calls Remotely:
  You can follow the steps below to forward and unforward calls on your work extension. Please note: You will need to be connected to �̾�����ƵVPN in order to access this system.
  • with your �̾�����Ƶusername and password
  • Click Call Forwarding on the left side
  • Check the “Forward all calls to:” checkbox
  • Select Voicemail or Add a new number from the dropdown and enter 91, area code and 7-digit number (e.g. 919145551212)
    IMPORTANT: You must enter 91 before the area code and number, or forwarding will not work.
  • Click Save
    Note: To unforward calls, uncheck the “Forward all calls to:” checkbox and click Save.
  • Sign out (click on your name on the top right)
    
    Note: After enabling/disabling call forwarding, please call your work extension to make sure it is working properly.
• Checking Voicemail Remotely:
  Voicemail messages left for staff/faculty are automatically forwarded as an audio file attachment to their �̾�����Ƶemail account and are also saved in their voicemail inbox by default.
  • Dial: (212) 346 1212 or (914) 773 3900 or (914) 422 4400
  • When the system answers, press the * key
  • Enter your 5-digit extension (ID) followed by #
  • Enter your PIN followed by #
    
    .
• Recording Extended Absence Greeting Remotely:
  • .

• You can use Skype for Business for communication and collaboration within a department or small group. It includes phone-only dial-in capability as well as more robust web conferencing functionality.
  • Conference Calls (Meeting organizer will provide the following information to the meeting attendees):
    • Dial-in Numbers: New York City: 1 (212) 346-1500 / Westchester: 1 (914) 597-8500
    • Meeting organizer's Conference ID to join the conference call
    • Skype Meeting URL Link (optional; for anyone joining via computer)
      
      Note: If joining by phone, meeting organizers may also need a dial-in PIN, which grants them additional phone conference controls.
    • with your �̾�����Ƶusername and password to obtain your Skype conference ID, meeting URL link, and to reset your meeting organizer PIN (if needed).
    • For more detailed steps, review
  • Web Conferencing via Computer (requires USB webcam and mic, or headset for computer video and/or audio):
    • to your home computer or laptop.

Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobbies and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

• Zoom Tutorial Page
• right away
• Zoom Security Best Practices

• – Use this option if you forget your password.
  Note: To complete a password reset via ADAM, you must have an alternate non-�̾�����Ƶemail address on file via the , under Personal Information.
• – Use this option if you know your current password.
• – Use this option if your account is locked.
• – Update your security questions, which you need to answer correctly in order to reset your password via ADAM (if you forget it).

A Help Desk representative can assist with account and system access issues.

Phone: (914) 773-3333
Email: pacehelpdesk@pace.edu
Online:

Fall/Spring Semester Hours:
Monday through Thursday: 8:00 a.m.–7:00 p.m.
Friday: 8:00 a.m.–6:00 p.m.
Saturday: 12:00 p.m.–4:00 p.m.
Sunday: Closed

Summer I/II and Interim/Break Hours:
Monday - Friday: 9:00 a.m.–5:00 p.m.
Saturday and Sunday: Closed

Please note: Hours may be impacted by campus closure.

A �̾�����Ƶoperator can assist with general inquiries and call transfers.

• Phone: (212) 346-1200 or (914) 773-3200
• Email: info311@pace.edu
• Normal Hours of Operation: Monday through Friday, 8:30 a.m.–5:00 p.m.
  Please note: Hours may be impacted by campus closure.

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• is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.
• : offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
• : offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
• : New plans include offering a low-income internet tier with no annual contract and relaxing data usage overage charges for all tiers.
• : offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
• : follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
• : follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

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